Edge Gateways
Software Maintenance & Support
If you want to use devices for your roll out in a productive environment, having a partner who supports and maintains the software is crucial. That’s what we designed our Software Service & Support packages for. We want to minimize your risks by providing regular updates and the best quality of service and support ensuring your operations run smoothly. While our software can be utilized for testing and on smaller scales independently, partnering with us for support and maintenance is essential. This partnership guarantees that your software is always up-to-date, secure, and remains compatible, eliminating risks and maximizing productivity.
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Tailored Solutions for Every Need
Explore Our Comprehensive Service Packages
Discover a range of meticulously crafted service packages designed to propel your business forward. From essential support for budding ventures to advanced solutions for established enterprises, we offer a variety of options to suit your needs. For a detailed comparison of our service packages, download our PDF guide today.
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Essential support for growth
Bronze
- egOS Updates: From purchase of the last device, depending on Azure IoT Runtime LTS availability for 1 year
- Remote Support: 1 hours/month for personalized assistance
- Direct Technical Contact: Immediate access to our technical experts
- Comprehensive Provisioning: 20 €/device with individual configuration, SMART EMS, and Microsoft Azure DPS onboarding if needed (+ one-time fee of 500 €)
- Set up for SMART EMS and VPN Security: Includes rollout concept, coordination of functional network structure, creation of configuration and template, onboarding, and admin training (50 % off)
Monthly price 450 €*
*12-month minimum contract term
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Comprehensive solutions for security and performance
Silver
- egOS Updates: From purchase of the last device, depending on Azure IoT Runtime LTS availability for 2 years
- Remote Support: 3 hours/month for personalized assistance
- Direct Technical Contact: Immediate access to our technical experts
- Security Review: Annual review of device configurations, including SBOMs/CVE-Checks
- Set up for SMART EMS and VPN Security: Includes rollout concept, coordination of functional network structure, creation of configuration and template, onboarding, and admin training (50 % off)
- Priority Access: To New Hardware Platforms and New OS Test Versions
- Whitelabeling Option: Customize devices with additional material costs (+ one-time fee of 1,000 €)
- Tailored Logistics: Individualized concepts including bundling and delivery
- Feature Request Integration: Requests added to our backlog for continuous improvement
- Comprehensive Provisioning: 15 €/device with individual configuration, SMART EMS, and Microsoft Azure DPS onboarding if needed (+ one-time fee of 500 €)
Monthly price 1,700 €*
*12-month minimum contract term
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Advanced support for success
Gold
- egOS Updates: From purchase of the last device, depending on Azure IoT Runtime LTS availability for 3 year
- Remote Support: 5 hours/month for personalized assistance
- Direct Technical Contact: Immediate access to our technical experts
- Security Review: 3 comprehensive device configuration reviews annually, including SBOMs/CVE-Checks
- Free Set up for SMART EMS and VPN Security: Includes rollout concept, coordination of functional network structure, creation of configuration and template, onboarding, and admin training
- Priority Access: To New Hardware Platforms and New OS Test Versions
- Whitelabeling Option: Customize devices with additional material costs, no one-time fee
- Tailored Logistics: Individualized logistics concepts including bundling and delivery
- Feature Request Integration: Priority placement in our backlog for continuous improvement
- Business Continuity Guarantee: Access to source code for product development in case of discontinuation
- OS License Inclusion: Includes licensing for third-party hardware, additional license and development costs covered
- Option for Country Approvals: Includes additional certification costs for country approvals and further certifications
- Comprehensive Provisioning: 12 €/device with individual configuration, SMART EMS, and Microsoft Azure DPS onboarding if needed (without one-time fee)
Monthly price 3,300 €*
*12-month minimum contract term
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References
Why our customers and partners trust us
Norbert Juschicz
CEO, Greenwood-Power GmbH
Competent partner for innovative solutions
Welotec is characterised by innovative and qualitative solutions, especially in the area of network digitisation. Market needs are quickly identified and translated into product and system solutions in cooperation with competent partners.
Peter Hemmer
Business Developement Manager, Locamation
Digitize | Centralize | Virtualize
Locamation redefines substation automation together with dedicated partners. We believe that the future of substation automation will be software defined. Welotec offers robust substation servers that run virtualized substation automation functionality. The Welotec team is committed to promoting our shared vision that has the potential to speed up the energy transition.
Patrick Lamplmair
CTO & Co-Founder, Tributech
Eliminate data sabotage for industrial IoT
We have partnered with Welotec to offer an end-to-end solution that prevents data sabotage & hijacking by adding a new level of data security for Industrial IoT applications and platforms. Welotec IoT Edge Gateways such as the EG500 series are the perfect combination for our trustworthy data-as-a-service solution.
Jérôme Arnaud
Head of Product Management, Rhebo
ICS Cyber Security
We need visibility at the ICS perimeter to see threats coming, we need visibility inside the ICS perimeter to detect breaches. We work together with Welotec to achieve this visibility.
Daniel Laredo
Vice President of Global Business Development, PCTEL, Inc.
Smarter antenna solutions
The Welotec team truly understands the specific needs of their customers for demanding industrial applications. We are pleased to work with Welotec to provide our antenna solutions with outstanding performance to address their customers’ needs.
Tobias Molitor, M.Sc.
Head of Technology, IBOMADE GmbH
Trust and innovation as the basis of a successful partnership
Beside the trustful cooperation and joint development approaches, Welotec also offers the highest system security. Through device management and firewall we achieve the needed IT-Security and high reliability.
Nguyen Ngoc Tuan
Director - Investment and Energy Technology Service Joint Stock Company (ITS., JSC)
Smarter Substations for Vietnam
The innovative and reliable Welotec substation solutions take a central part in our substation automation systems. Together, we make the energy supply in Vietnam more reliable.
Guido Reinartz, M.Eng.
Project Manager DACH, IVU Traffic Technologies
Mobile communication, even across national borders
The mechanical and electrical requirements for components used in public transport vehicles are very high. The Welotec TK Routers meet these requirements by default.
Seok-yeul Yun
CEO, Zenithtek
Innovation in Substations
Throughout South Korea, substations in the distribution and transmission grid are being modernized. Welotec IEC 61850-3 virtualization servers for digital substations make the difference.
Christian Weigel
Team Leader / Solution Architect Hardware Application Development, Scheidt & Bachmann GmbH
Securely positioned - today and in the future
With Welotec solutions we feel well prepared for the future in terms of reliability and security.
Christian Vogt
Vice President DACH, Fortinet Inc.
Secure Substation Automation Computers
Welotec´s RSAPC in conjunction with our award-winning FortiGate Next-Generation Firewall is a perfect combination to make the energy market more secure. We are pleased to welcome Welotec as a Fabric-Ready Partner and bring a network security layer for electrical substations in virtualized environments on Welotec Rugged Substation Automation Computers.